Managed Success Program Terms and Agreements

The Managed Success Program is a month-to-month contract for Carrboro Creative to provide ongoing services for your website. Ongoing maintenance of your website for backups, updates, licenses, support, security and any edits is crucial to your website’s success. Due to the nature of technology and content management systems, monitoring these aspects is a necessity.

Cancel any time– everything is month to month (but you do pre-pay each month’s service).

What does the Managed Success Program cover?

Hosting. Your website will be hosted on Siteground under Carrboro Creative’s account.

Security. Like any software, your website could be vulnerable to hackers and viruses. Our premium security platforms help protect your site against attacks that can infect destroy your website. This paired with off-site backups is the best plan you can have in place to ensure your website is secure. If anything were to happen, the backups will have your site back up and running in no time.

Website & Database Backups. Included in the Managed Success Program are scheduled backups- so you never lose a thing. Technology is fickle some times, but should anything go wrong, we can have your site back up and running in minutes.

Software Updates. Most content management systems (CMS), especially open-sourced software like WordPress, are frequently updated for functionality and security. While these updates happen sporadically, Carrboro Creative will download and install updates once a month (excluding crucial security updates, which will be installed as they become available). Updates will include any 3rd party plugins, software or applications.

Licenses. Your site likely uses 3rd party plugins that are licensed to Carrboro Creative via a GPL license which allows us to use our license on your site. With our Managed Success Program you can retain the use of our license to ensure all updates to any of our roster of plugins. If you choose to forgo the Managed Success Program, the licenses for these plugins will be removed from your website but you will retain the functionality of the plugins up to the date the license was removed. You can acquire your own license for any of these plugins. For more information on what plugins you have and where they can be purchased, please email info@carrborocreative.com. It’s possible not ALL of your licenses will be covered under your maintenance plan. If Carrboro Creative has purchased a license that is for your use only we will inform you of what the renewal fees will be (otherwise assume we have it all covered!).

Analytics. Our Managed Success Program members will receive access to a Google Analytics dashboard. Google Analytics allow you to track the usage of your website including visits, page views, demographics, traffic acquisition, and much more.

Maintenance. It is likely that as time goes by you will want to make changes to your website. Carrboro Creative’s hourly rate to make changes is $110.00 per hour. Managed Success Program members will receive one “30-Minute-Task” every month. This could include copy change, edits to photographs, or any other website change that can be done in 30 minutes or less. Any request that goes beyond the 30 minute cap will be billed at our hourly rate.

What the Managed Success Program Plan does NOT cover.

  • Any edit your page that requires more than 30 minutes.
  • The Managed Success Program do not include any graphic design. Any creation of ads, flyers, logos or graphics will be billed at our hourly rate of $110.00 per hour.

  • The Managed Success Program does not cover any social media management, directory listings (such as Google, Yahoo, Yelp, etc).

  • Domain registration is not included in your Managed Success Program package. Domains are typically registered annually. We can handle that fee and registration for you, but you will be billed accordingly.

  • Ongoing Search Engine Optimization monitoring and strategy.

Payment Agreement
Your Managed Success Program invoice will be automatically issued on the same day every month. The invoice due upon receipt. After 15 days of non-payment you will receive a notice of past-due invoice. After 30 days your hosting account will be shut down and you will have an additional 30 days to ask for a backup of your site. In order to restore service you will have to get current on all bills, and setup automatic drafts for each month’s bill. After 90 days late payment you will no longer be eligible for the Managed Success Program and we will not be required to provide you with a backup of your site. You can request a backup at any time.

Termination of Services
Your Managed Success Program enrollment is a six month agreement.

Request, in writing, a copy of your entire website backup so that you can store it safely or upload it to your own hosting server. You will lose your hosting, security, plugin/software licenses, and your website will no longer receive any backups, updates, or monitoring from Carrboro Creative. If at any point in the future you want to resume your Managed Success Program you will be quoted with our current rate(s) and you will be assessed a $150 activation fee to resume services.