Websites are like cars and need maintenance to ensure smooth operation.
The Monthly Care Plan is a month-to-month contract for Carrboro Creative to provide ongoing services for your website. Ongoing maintenance of your website for backups, updates, licenses, support, security and any edits is crucial to your website’s success. Due to the nature of technology and content management systems, monitoring these aspects is a necessity.
Cancel any time– everything is month to month (but you do pre-pay each month’s service).
What's at stake
The monthly plan will consist of executing the following services. Carrboro Creative will:
Like any software, your website could be vulnerable to hackers and viruses. Our premium security platforms help protect your site against attacks that can infect destroy your website. This paired with off-site backups is the best plan you can have in place to ensure your website is secure. If anything were to happen, the backups will have your site back up and running in no time.
Included in the Monthly Care Plan are scheduled backups- so you never lose a thing. Technology is fickle sometimes, but should anything go wrong, we can have your site back up and running in minutes.
Most content management systems (CMS), especially open-sourced software like WordPress, are frequently updated for functionality and security. While these updates happen sporadically, Carrboro Creative will download and install updates once a month (excluding crucial security updates, which will be installed as they become available). Updates will include any 3rd party plugins, software or applications.
Your site likely uses 3rd party plugins that are licensed to Carrboro Creative via a GPL license which allows us to use our license on your site. With our Monthly Care Plan you can retain the use of our license to ensure all updates to any of our roster of plugins. If you choose to forgo the Monthly Care Plan, the licenses for these plugins will be removed from your website but you will retain the functionality of the plugins up to the date the license was removed. You can acquire your own license for any of these plugins. For more information on what plugins you have and where they can be purchased, please email [email protected]. It’s possible not ALL of your licenses will be covered under your maintenance plan. If Carrboro Creative has purchased a license that is for your use only we will inform you of what the renewal fees will be (otherwise assume we have it all covered!).
Unless you are a web developer, you probably don’t know what to do if your website goes down or if there is a problem with your hosting environment, plugin compatibility, or errors with WordPress updates. Our maintenance plans includes troubleshooting these issues.
Troubleshooting errors caused by the actions of another designer/developer will be charged at our ?hourly rate.
It is likely that as time goes by you will want to make changes to your website. Our care plan members will receive one “30-Minute-Task” every month. This could include copy change, edits to photographs, or any other website change that can be done in 30 minutes or less. Any request that goes beyond the 30 minute cap will be billed at our hourly rate.
Your Monthly Care Plan invoice will be automatically issued on the same day every month. The invoice is due upon receipt. After 15 days of non-payment you will receive a notice of past-due invoice. After 30 days your hosting account will be shut down and you will have an additional 30 days to ask for a backup of your site. In order to restore service, you will have to get current on all bills, and set up automatic drafts for each month’s bill. After 90 days of late payment you will no longer be eligible for the Monthly Care Plan and we will not be required to provide you with a backup of your site. You can request a backup at any time.
Request, in writing, a copy of your entire website backup so that you can store it safely or upload it to your own hosting server. You will lose your hosting, security, plugin/software licenses, and your website will no longer receive any backups, updates, or monitoring from Carrboro Creative. If at any point in the future you want to resume your Monthly Care Plan you will be quoted with our current rate(s) and you will be assessed a $300 activation fee to resume services.
